Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

The Principal Architect AI SME in Delivery leads architecture for large Azure programs that span applications,

platforms, and data. You connect business goals to cloud modernization roadmaps, define architecture

frameworks, and guide multi-team execution.

At this level, you act as an organization-wide technical leader. You set technical direction across practices,

orchestrate cross-team discovery, keep designs aligned across multiple teams, and turn successful

patterns into reusable models. You promote strong engineering, automation, and AI-assisted practices,

mentor Senior Architects and Delivery Architects, and help build an inclusive, continuously improving

engineering culture while supporting clear investment and modernization decisions for 3Cloud and our

clients.

Responsibilities:

Solution Architecture and Technical Leadership

• Lead architecture and technical strategy for large Azure programs and portfolios so solutions meet

client goals for value, security, scalability, reliability, performance, and cost.

• Define modernization blueprints and reference architectures across applications, platforms, and data,

including system and subsystem designs, patterns, and standards that simplify delivery and

operations over time.

• Translate business and product strategy into cloud architecture roadmaps and execution plans that

drive measurable outcomes and adapt based on production feedback and telemetry.

• Guide major architecture decisions across programs, promote shared design standards and reusable

models, and resolve high-impact technical trade-offs.

• Work across teams to connect solutions into cohesive end-to-end architectures with clear ownership

boundaries and integration contracts.

• Provide architectural oversight during delivery through design reviews, forums, and governance,

keeping cross-cutting concerns (security, performance, resilience, availability, compliance,

observability, and cost) aligned across teams.

• Promote modular design, clear boundaries, testability, CI/CD, and observability so non-functional

requirements are treated as first-class and systems remain reliable and maintainable.

• Use AI tools to accelerate discovery, design, code, tests, documentation, and analysis, and scale

successful practices so teams adopt them consistently.

Delivery and Consulting Excellence

• Lead or co-lead executive and senior stakeholder conversations on cloud modernization, platform

strategy, AI adoption, and program roadmaps.

• Use structured problem solving to clarify scope, dependencies, risks, and trade-offs, and shape

delivery plans that balance value, cost, speed, and long-term system health.

• Set discovery strategy so program objectives flow into a clear, traceable backlog tied to architecture

and business outcomes.

• Explain complex architecture and modernization strategies in clear language for executives, business

leaders, and technical teams, including options, trade-offs, and recommendations.

• Build trusted relationships with technology and business leaders, influencing priorities and investment

decisions in ways that help mature their engineering and architecture practices.

• Run structured decision-making forums (such as architecture reviews or steering committees) that

produce clear decisions, documented rationale, and actionable next steps.

• Define architecture, discovery, and delivery frameworks and working agreements that support

predictable, incremental delivery across multiple teams and time zones, including cadences, artifacts,

escalation paths, and hybrid delivery guidelines.

• Align teams on shared outcomes, APIs, integration contracts, and operating models, ensuring crossteam dependencies are identified early, owned, and tracked through to completion.

• Support effective use of Agile methods at program scale so architecture, backlogs, and release plans

support meaningful increments, stable team velocity, low defect escape, clear definitions of done, and

course corrections based on telemetry and feedback.

• Track risks, technical debt, quality trends, and architectural drift across teams, and recommend

adjustments that keep programs on track while balancing short-term delivery needs with long-term

system health.

• Support cross-practice opportunity qualification and estimating using playbooks, benchmarks, and

templates so the organization focuses on high-fit pursuits and improves proposal quality and

confidence in value, risk, and margin.

Mentorship and Team Development

• Mentor Senior Architects, Delivery Architects, and senior engineers, helping them grow systems

thinking, architectural judgment, cross-team awareness, and their ability to lead multi-team initiatives.

• Provide architectural oversight across programs, modeling pragmatic decision-making, including

when to keep solutions simple, when to standardize, when to extend patterns, and when to introduce

new technologies.

• Help shape career paths and development plans for architects by clarifying expectations for operating

at program scale and providing concrete examples of what “good” looks like.

• Create and maintain high-leverage learning assets—such as reference implementations, architecture

decision records, playbooks, and mentoring guides—that accelerate onboarding and skill growth.

• Support hiring, calibration, and talent development by defining interview standards, participating in

senior-level interviews and promotion reviews, and training others to apply those standards

consistently.

• Set a high bar for executive-ready communication and storytelling, and coach others so their

narratives support clear decisions and strengthen client trust.

• Help build a culture of psychological safety, inclusion, constructive feedback, and continuous

improvement within and across teams, and support new ways of working that endure beyond a single

project.

Growth and Innovation:

• Grow the company by identifying opportunities within your accounts across all our capabilities and

pursuing them with the support of the account team.

• Intentionally build executive relationships within accounts to expand our partnership and create

opportunities to provide strategic value.

• Drive sales opportunities by participating in pursuit teams as either the Pursuit Lead or Technical

Solution Lead.

• Partner with sales, account, and practice leaders to shape technical strategy for strategic pursuits,

projects and/or programs.

• Lead the creation of solution options, program-level architectures, and estimates, clearly documenting

assumptions, dependencies, and risks and explaining how proposed approaches drive business

value and reduce risk.

• Operate as a senior technical advisor whose guidance shapes multi-track initiatives and supports

long-term account growth.

• Identify follow-on and adjacent opportunities—such as platform extensions, additional modernization

waves, AI-enabled capabilities, or data estate modernization—that align with client strategies and

3Cloud’s strengths.

• Define and evolve reusable assets—such as reference architectures, modernization playbooks,

landing zone templates, workshops, accelerators, and starter repositories—that become standard

patterns for delivery teams and reduce cycle time and rework while honoring architectural and nonfunctional requirements.

• Champion adoption of modern frameworks, cloud platform capabilities, automation practices, and AIassisted tools in a responsible and secure way, using pilots and experiments with clear success

criteria to turn innovation into stable, repeatable practice.

• Contribute to internal cross-practice initiatives that share patterns and lessons from large programs

and reinforce our credibility with clients and partners.

• Shape enablement programs that grow capabilities and reusable assets across accounts and

package applied innovation into offerings and assets used in delivery and pursuits.

Requirements:

• 12+ years of experience delivering solutions in a primary domain such as application development,

cloud platform engineering, DevOps, or data and analytics, including significant work at enterprise

scale.

• 7+ years of experience in solution architecture and leading development or engineering teams,

including multi-team or multi-workstream efforts at program scale.

• Ten or more years of relevant experience with a demonstrated ability to set vision and lead

enterprise-wide AI/ML adoption strategies.

• Thought leadership and deep expertise across several of the following:

• Agents & Orchestration – leveraging Semantic Kernel, LangChain, or similar frameworks to

design intelligent workflows; applying tool/function calling, planner and agent-based patterns, and

workflow automation engines.

• Search & Retrieval – implementing solutions with vector databases such as Azure AI Search,

Pinecone, FAISS, or Milvus; applying hybrid search methods, re-ranking strategies, and selecting

embedding models for accuracy and performance.

• Evaluation, Quality & LLM Operations – establishing offline and online evaluation approaches;

using golden datasets, hallucination and groundedness validation, toxicity and safety testing;

building telemetry and feedback loops; managing monitoring, deployment pipelines, and ongoing

optimization of large language models.

• Responsible AI, Security & Privacy – incorporating practices such as threat modeling, privacy

reviews, data minimization, safety guardrails, policy enforcement, auditability, and model risk

management in line with GDPR and organizational standards.

• AI Platforms & Data Foundations – applying hands-on experience with Azure AI services,

Databricks, Azure OpenAI, and related modern data platforms.

• Cloud Engineering – designing with APIs, containers, microservices, and DevOps pipelines to

deliver scalable, cloud-native solutions.

• Data Integration & Governance – developing and managing data pipelines; applying quality

controls, metadata practices, and master data management approaches.

• Analytics & Visualization – delivering insights with Power BI and other visualization tools.

• Proven ability to integrate emerging AI frameworks into enterprise-ready solutions.

• Expertise with modern development tools (e.g., GitHub Copilot, Cursor).

• Knowledge of analytics and data science tools, frameworks, and advanced techniques.

• Relevant Azure or Databricks certifications in AI, Data, or Architecture.

• Proven experience leading architecture and delivery for Azure-based modernization, transformation,

AI, or platform programs at enterprise scale.

• Experience defining solution and platform architectures that connect business strategy with scalable

technical design, strong delivery practices, and measurable outcomes.

• Experience leading hybrid and remote teams and working with multiple stakeholders across time

zones while maintaining alignment, quality, and predictable delivery.

• Deep understanding of core concepts, languages, frameworks, and design patterns in a primary

domain, with the ability to apply them at system and program scale.

• Experience designing and integrating quality, automation, and observability practices at scale,

including automated testing strategies and embedding quality checks into delivery workflows.

• Experience using AI-augmented development and integrating AI and machine learning capabilities

into solutions (for example, using APIs, frameworks, or cloud-based AI services and tools for code,

test, and documentation acceleration).

• Significant experience working in Agile or Scrum environments at scale, including backlog structuring,

dependency management, integration planning, and release management.

• Proven success in consulting or professional services, including client-facing leadership and

executive engagement.

• Familiarity with key Azure services used in modern solutions that are relevant to your domain (for

example, messaging, compute, data, security, networking, management, and integration services).

• Strong analytical and problem-solving skills, with strong presentation, written, and verbal

communication skills for both technical and business audiences.

• Commitment to continuous learning in cloud, data, and AI, with the ability to turn that learning into

practical improvements for teams and clients.

• Ability to foster culture, inclusion, and community participation across the organization in ways that

support rapid cross-team collaboration.

• Relevant cloud architecture certifications (for example, Azure-focused architect certifications or

comparable role-based certifications) are strongly preferred.

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and

authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly

with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas

3Cloud Total Rewards Highlights Include:

• Flexible work location with a virtual first approach to work!
• 401(K) with match up to 50% of your 6% contributions of eligible pay
• Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days
• Two medical plan options to allow you the choice to elect what works best for you!
• Option for vision and dental coverage
• 100% employer paid coverage for life and disability insurance
• Paid leave for birth parents and non-birth parents
• Option for Healthcare FSA, HSA, and Dependent Care FSA
• $67.00 monthly tech and home office allowance
• Utilization and/or discretionary bonus eligibility based on role
• Employee Assistance Program to help with everyday challenges

3Cloud offers competitive compensation. In addition to base pay employees are eligible to receive an annual discretionary/utilization bonus. If you are hired at 3Cloud your final base salary is based on factors such as skills, education, experience and/or geographic location. Please keep in mind that the range mentioned above includes the full base salary range for the role. It is not typical for offers to be made at or near the top of the range.

Base Salary Range

$176,200—$264,300 USD

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

The Principal Architect AI SME in Delivery leads architecture for large Azure programs that span applications,

platforms, and data. You connect business goals to cloud modernization roadmaps, define architecture

frameworks, and guide multi-team execution.

At this level, you act as an organization-wide technical leader. You set technical direction across practices,

orchestrate cross-team discovery, keep designs aligned across multiple teams, and turn successful

patterns into reusable models. You promote strong engineering, automation, and AI-assisted practices,

mentor Senior Architects and Delivery Architects, and help build an inclusive, continuously improving

engineering culture while supporting clear investment and modernization decisions for 3Cloud and our

clients.

Responsibilities:

Solution Architecture and Technical Leadership

• Lead architecture and technical strategy for large Azure programs and portfolios so solutions meet

client goals for value, security, scalability, reliability, performance, and cost.

• Define modernization blueprints and reference architectures across applications, platforms, and data,

including system and subsystem designs, patterns, and standards that simplify delivery and

operations over time.

• Translate business and product strategy into cloud architecture roadmaps and execution plans that

drive measurable outcomes and adapt based on production feedback and telemetry.

• Guide major architecture decisions across programs, promote shared design standards and reusable

models, and resolve high-impact technical trade-offs.

• Work across teams to connect solutions into cohesive end-to-end architectures with clear ownership

boundaries and integration contracts.

• Provide architectural oversight during delivery through design reviews, forums, and governance,

keeping cross-cutting concerns (security, performance, resilience, availability, compliance,

observability, and cost) aligned across teams.

• Promote modular design, clear boundaries, testability, CI/CD, and observability so non-functional

requirements are treated as first-class and systems remain reliable and maintainable.

• Use AI tools to accelerate discovery, design, code, tests, documentation, and analysis, and scale

successful practices so teams adopt them consistently.

Delivery and Consulting Excellence

• Lead or co-lead executive and senior stakeholder conversations on cloud modernization, platform

strategy, AI adoption, and program roadmaps.

• Use structured problem solving to clarify scope, dependencies, risks, and trade-offs, and shape

delivery plans that balance value, cost, speed, and long-term system health.

• Set discovery strategy so program objectives flow into a clear, traceable backlog tied to architecture

and business outcomes.

• Explain complex architecture and modernization strategies in clear language for executives, business

leaders, and technical teams, including options, trade-offs, and recommendations.

• Build trusted relationships with technology and business leaders, influencing priorities and investment

decisions in ways that help mature their engineering and architecture practices.

• Run structured decision-making forums (such as architecture reviews or steering committees) that

produce clear decisions, documented rationale, and actionable next steps.

• Define architecture, discovery, and delivery frameworks and working agreements that support

predictable, incremental delivery across multiple teams and time zones, including cadences, artifacts,

escalation paths, and hybrid delivery guidelines.

• Align teams on shared outcomes, APIs, integration contracts, and operating models, ensuring crossteam dependencies are identified early, owned, and tracked through to completion.

• Support effective use of Agile methods at program scale so architecture, backlogs, and release plans

support meaningful increments, stable team velocity, low defect escape, clear definitions of done, and

course corrections based on telemetry and feedback.

• Track risks, technical debt, quality trends, and architectural drift across teams, and recommend

adjustments that keep programs on track while balancing short-term delivery needs with long-term

system health.

• Support cross-practice opportunity qualification and estimating using playbooks, benchmarks, and

templates so the organization focuses on high-fit pursuits and improves proposal quality and

confidence in value, risk, and margin.

Mentorship and Team Development

• Mentor Senior Architects, Delivery Architects, and senior engineers, helping them grow systems

thinking, architectural judgment, cross-team awareness, and their ability to lead multi-team initiatives.

• Provide architectural oversight across programs, modeling pragmatic decision-making, including

when to keep solutions simple, when to standardize, when to extend patterns, and when to introduce

new technologies.

• Help shape career paths and development plans for architects by clarifying expectations for operating

at program scale and providing concrete examples of what “good” looks like.

• Create and maintain high-leverage learning assets—such as reference implementations, architecture

decision records, playbooks, and mentoring guides—that accelerate onboarding and skill growth.

• Support hiring, calibration, and talent development by defining interview standards, participating in

senior-level interviews and promotion reviews, and training others to apply those standards

consistently.

• Set a high bar for executive-ready communication and storytelling, and coach others so their

narratives support clear decisions and strengthen client trust.

• Help build a culture of psychological safety, inclusion, constructive feedback, and continuous

improvement within and across teams, and support new ways of working that endure beyond a single

project.

Growth and Innovation:

• Grow the company by identifying opportunities within your accounts across all our capabilities and

pursuing them with the support of the account team.

• Intentionally build executive relationships within accounts to expand our partnership and create

opportunities to provide strategic value.

• Drive sales opportunities by participating in pursuit teams as either the Pursuit Lead or Technical

Solution Lead.

• Partner with sales, account, and practice leaders to shape technical strategy for strategic pursuits,

projects and/or programs.

• Lead the creation of solution options, program-level architectures, and estimates, clearly documenting

assumptions, dependencies, and risks and explaining how proposed approaches drive business

value and reduce risk.

• Operate as a senior technical advisor whose guidance shapes multi-track initiatives and supports

long-term account growth.

• Identify follow-on and adjacent opportunities—such as platform extensions, additional modernization

waves, AI-enabled capabilities, or data estate modernization—that align with client strategies and

3Cloud’s strengths.

• Define and evolve reusable assets—such as reference architectures, modernization playbooks,

landing zone templates, workshops, accelerators, and starter repositories—that become standard

patterns for delivery teams and reduce cycle time and rework while honoring architectural and nonfunctional requirements.

• Champion adoption of modern frameworks, cloud platform capabilities, automation practices, and AIassisted tools in a responsible and secure way, using pilots and experiments with clear success

criteria to turn innovation into stable, repeatable practice.

• Contribute to internal cross-practice initiatives that share patterns and lessons from large programs

and reinforce our credibility with clients and partners.

• Shape enablement programs that grow capabilities and reusable assets across accounts and

package applied innovation into offerings and assets used in delivery and pursuits.

Requirements:

• 12+ years of experience delivering solutions in a primary domain such as application development,

cloud platform engineering, DevOps, or data and analytics, including significant work at enterprise

scale.

• 7+ years of experience in solution architecture and leading development or engineering teams,

including multi-team or multi-workstream efforts at program scale.

• Ten or more years of relevant experience with a demonstrated ability to set vision and lead

enterprise-wide AI/ML adoption strategies.

• Thought leadership and deep expertise across several of the following:

• Agents & Orchestration – leveraging Semantic Kernel, LangChain, or similar frameworks to

design intelligent workflows; applying tool/function calling, planner and agent-based patterns, and

workflow automation engines.

• Search & Retrieval – implementing solutions with vector databases such as Azure AI Search,

Pinecone, FAISS, or Milvus; applying hybrid search methods, re-ranking strategies, and selecting

embedding models for accuracy and performance.

• Evaluation, Quality & LLM Operations – establishing offline and online evaluation approaches;

using golden datasets, hallucination and groundedness validation, toxicity and safety testing;

building telemetry and feedback loops; managing monitoring, deployment pipelines, and ongoing

optimization of large language models.

• Responsible AI, Security & Privacy – incorporating practices such as threat modeling, privacy

reviews, data minimization, safety guardrails, policy enforcement, auditability, and model risk

management in line with GDPR and organizational standards.

• AI Platforms & Data Foundations – applying hands-on experience with Azure AI services,

Databricks, Azure OpenAI, and related modern data platforms.

• Cloud Engineering – designing with APIs, containers, microservices, and DevOps pipelines to

deliver scalable, cloud-native solutions.

• Data Integration & Governance – developing and managing data pipelines; applying quality

controls, metadata practices, and master data management approaches.

• Analytics & Visualization – delivering insights with Power BI and other visualization tools.

• Proven ability to integrate emerging AI frameworks into enterprise-ready solutions.

• Expertise with modern development tools (e.g., GitHub Copilot, Cursor).

• Knowledge of analytics and data science tools, frameworks, and advanced techniques.

• Relevant Azure or Databricks certifications in AI, Data, or Architecture.

• Proven experience leading architecture and delivery for Azure-based modernization, transformation,

AI, or platform programs at enterprise scale.

• Experience defining solution and platform architectures that connect business strategy with scalable

technical design, strong delivery practices, and measurable outcomes.

• Experience leading hybrid and remote teams and working with multiple stakeholders across time

zones while maintaining alignment, quality, and predictable delivery.

• Deep understanding of core concepts, languages, frameworks, and design patterns in a primary

domain, with the ability to apply them at system and program scale.

• Experience designing and integrating quality, automation, and observability practices at scale,

including automated testing strategies and embedding quality checks into delivery workflows.

• Experience using AI-augmented development and integrating AI and machine learning capabilities

into solutions (for example, using APIs, frameworks, or cloud-based AI services and tools for code,

test, and documentation acceleration).

• Significant experience working in Agile or Scrum environments at scale, including backlog structuring,

dependency management, integration planning, and release management.

• Proven success in consulting or professional services, including client-facing leadership and

executive engagement.

• Familiarity with key Azure services used in modern solutions that are relevant to your domain (for

example, messaging, compute, data, security, networking, management, and integration services).

• Strong analytical and problem-solving skills, with strong presentation, written, and verbal

communication skills for both technical and business audiences.

• Commitment to continuous learning in cloud, data, and AI, with the ability to turn that learning into

practical improvements for teams and clients.

• Ability to foster culture, inclusion, and community participation across the organization in ways that

support rapid cross-team collaboration.

• Relevant cloud architecture certifications (for example, Azure-focused architect certifications or

comparable role-based certifications) are strongly preferred.

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and

authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly

with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas

3Cloud Total Rewards Highlights Include:

• Flexible work location with a virtual first approach to work!
• 401(K) with match up to 50% of your 6% contributions of eligible pay
• Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days
• Two medical plan options to allow you the choice to elect what works best for you!
• Option for vision and dental coverage
• 100% employer paid coverage for life and disability insurance
• Paid leave for birth parents and non-birth parents
• Option for Healthcare FSA, HSA, and Dependent Care FSA
• $67.00 monthly tech and home office allowance
• Utilization and/or discretionary bonus eligibility based on role
• Employee Assistance Program to help with everyday challenges

3Cloud offers competitive compensation. In addition to base pay employees are eligible to receive an annual discretionary/utilization bonus. If you are hired at 3Cloud your final base salary is based on factors such as skills, education, experience and/or geographic location. Please keep in mind that the range mentioned above includes the full base salary range for the role. It is not typical for offers to be made at or near the top of the range.

Base Salary Range

$176,200—$264,300 USD

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own.

Position Overview

Blue Acorn iCi is looking for a Technical Director to serve as a Cross-solution Subject Matter Expert and Architect across Adobe enterprise platforms including Adobe Commerce, Adobe Experience Manager (AEM), Edge Delivery Services, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Real-Time CDP (RT-CDP), Adobe Customer Journey Analytics (CJA), Adobe App Builder, Adobe Workfront, and Adobe Firefly—bridging the gap between technical excellence and business outcomes throughout the full SDLC.

The Technical Director’s primary responsibility is to provide authoritative technical validation and architectural guidance across Sales, Solutions, and Delivery engagements, ensuring that every client commitment is grounded in sound, scalable design.

The director is also responsible for driving technical leadership and enablement across the organization through mentorship, training, and participation in innovation initiatives that advance the practice’s capabilities and culture.

In this role, the Technical Director takes up to 25–50% client engagement (10–20 hours per week) at points in time, applying deep platform expertise directly in partnership with clients while flexing to internal initiatives as priorities require.

Key Responsibilities

Technical Validation & Leadership

• Validate technical solutions recommended by Sales, Solutions, and Delivery Directors to ensure alignment with client needs and organizational standards.
• Provide technical leadership across the organization through guidance, mentorship, and a sustained commitment to technical excellence.
• Serve as a Cross-solution Subject Matter Expert / Architect across Adobe enterprise platforms (Adobe Commerce, AEM, Edge Delivery Services, AEP, AJO, RT-CDP, CJA, Adobe App Builder, Adobe Workfront, Adobe Firefly, and other emerging Adobe Enterprise Technologies) to support teams at all engagement stages.
• Provide architectural consultation on large-client engagements to guide solution design and reduce delivery risk.
• Coordinate technical validation and architectural standards with Infosys counterparts in the co-delivery model, ensuring sound, scalable design across global engineering engagements.
• Contribute to and guide the Architecture Review Board, ensuring consistent architectural standards and sound technical decision-making.

Delivery Oversight & Hands-On Engagement

• Oversee the technical SDLC in close partnership with Delivery Directors collaborating with Sales, Solutions, Program Management, and Delivery teams, enforcing best practices and mitigating technical risk throughout the project lifecycle.
• Partner with the Delivery Director to lead programs end to end at the portfolio or program level, aligning technical strategy with delivery objectives, coordinating cross-functional teams, and driving successful outcomes.
• Serve as a technical escalation and support point for Delivery teams when complex or critical issues arise.
• Conduct regular project check-ins to validate technical health, surface risks early, and confirm that implementations align with approved designs.
• Lead technical delivery within Blue Acorn iCi’s co-delivery model with Infosys, partnering with Infosys counterparts to ensure clear ownership, shared accountability, and seamless coordination across teams on large-scale global enterprise programs.
• Engage in up to 25–50% client work (10–20 hours per week) at points in time, providing technical validation and support on active client projects, with capacity flexing fully to internal initiatives as priorities require.

Innovation, Training & Enablement

• Drive innovation initiatives with the Technical Delivery team, including AI-driven solutions, to advance emerging capabilities and foster a culture of continuous improvement.
• Lead technology training and enablement across Sales, Solutions, Program Management, and Delivery to build consistent technical competency.
• Lead training and enablement on AI tools, encouraging practical AI applications across technical delivery to accelerate execution and quality.
• Build the enablement and runbook infrastructure that enables delivery teams to execute new and emerging solutions, and feed proven field best practices back to Solutions Consulting and Sales as packageable offerings.
• Partner with the Technical Direction Group and Solutions Consulting Group on research and development to inform technology strategy and investment.

Sales, Partner & Talent Engagement

• Provide technical expertise on sales opportunities to support proposal development, client conversations, and solution positioning.
• Drive partner and community outreach by tracking industry trends and building relationships with key technology partners.
• Lead technical engagement with partners on joint client work to ensure coordinated delivery and mutual accountability.
• Interview technical candidates in partnership with the Talent Acquisition team to assess skills and support informed hiring decisions.
• Provide estimation support, on a case-by-case basis, in partnership with proposal management and Estimation teams.

Required Skills & Experience

• Demonstrates hands-on proficiency with modern enterprise digital platform technologies including JS, REST, GraphQL, Git, CI/CD pipelines, containerized services, cloud-native architecture, and applied AI integration patterns.
• Possesses direct architectural experience with multiple Adobe enterprise platforms such as Adobe Commerce, Adobe Experience Manager (AEM), Edge Delivery Services, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Real-Time CDP (RT-CDP), Adobe Customer Journey Analytics (CJA), Adobe App Builder, Adobe Workfront, Adobe Firefly, and other emerging Adobe Enterprise Technologies.
• Maintains thorough and deep knowledge of the Software Development Life Cycle and Agile delivery processes across complex enterprise engagements.
• Demonstrates the ability to communicate and document technical designs clearly to both internal and external audiences, spanning technical and non-technical stakeholders alike.
• Capable of training, mentoring, and developing technical staff, senior engineers, and Technical Architects to elevate team capability and performance.
• Proven ability to build, manage, and foster technically strong, team-oriented environments that consistently deliver high-quality outcomes.
• Demonstrates excellent leadership and people-management skills, with a track record of attracting and retaining high-performing engineering talent.
• Applies strategic planning skills to navigate complex, multi-stakeholder engagements and align technical direction with business objectives.
• Capable of defending and driving architectural decisions, design models, and technical best practices in front of clients, partners, and internal teams.
• Inspires confidence in clients and provides authoritative technical leadership to implementation teams throughout the engagement lifecycle.
• Possesses excellent written and oral communication skills, with the ability to translate technical complexity into clear, actionable direction.
• Proven ability to work creatively and analytically in a problem-solving capacity within ambiguous, fast-moving environments.
• Demonstrates the ability to coach and guide engineers and architects through defined career paths and professional growth opportunities.
• Holds or is actively pursuing Adobe certifications at the Architect Master or Expert level on one or more Adobe Enterprise platforms (preferred but not required).
• Demonstrates the ability to identify and drive technical innovation initiatives across the practice, advancing capability and differentiation.
• Experience with AI technologies and a strong understanding of AI concepts, with a proven ability to lead AI initiatives that drive measurable delivery and business outcomes.
• Experienced operating in co-delivery models with global systems integrators, able to coordinate technical execution across onshore and offshore teams under shared responsibility and joint accountability.
• Proven ability to influence at a senior level, persuasive and structured, presenting options, trade-offs, and decision frameworks for technical problem solving and solutioning.
• Collaborates cross-functionally with Sales, Solutions, Program Management, Delivery, and Talent teams to support business growth and delivery excellence.

Preferred Qualifications / Education

• Bachelor’s degree, preferably in Computer Science or equivalent industry experience.
• 12+ years in enterprise technical delivery, with 8+ years in a technical leadership role.
• Experience at a professional services company such as an agency or consulting firm.
• Experience working in eCommerce / Digital Services / Enterprise Consultancy Services.
• Experience with multiple Adobe enterprise platforms such as Adobe Commerce, Adobe Experience Manager (AEM), Edge Delivery Services, Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Real-Time CDP (RT-CDP), Adobe Customer Journey Analytics (CJA), Adobe App Builder, Adobe Workfront, Adobe Firefly, etc.
• Experience leading and operating across multiple concurrent enterprise engagements, with demonstrated ability to scale technical teams and processes in a services delivery environment.
• Experience leading AI initiatives in enterprise delivery environments, including practical application of AI technologies to architecture, consulting, and engineering workflows.
• Experience working in co-delivery environments with large global systems integrators, coordinating shared delivery responsibility across onshore and offshore teams.
• Track record of senior-level influence on technical decisions, including presenting options, trade-offs, and decision frameworks to executive stakeholders during problem solving and solution definition.

The base salary range for this position is $140,000 – $210,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.

About Us

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of advisory, audit, and tax practitioners at the world’s largest CPA firms. Put simply, we build software for the people who enable trust between businesses.

We’re headquartered in San Francisco, CA and backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.

We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other’s growth.

As a growth stage startup employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About the Role

As a Lead / Principal Product Manager for Audit Agents, you will play a central role in building the industry’s leading agentic financial audit platform. You’ll work hand-in-hand with our engineers and our most strategic customers to design, ship, and continuously improve intelligent agents that transform how top audit firms operate.

What You’ll Do

• Build enterprise-grade AI agents that increase efficiency, quality, and practitioner experience across each stage of the audit lifecycle from planning and risk assessment to audit execution and reporting.

• In the role, you’ll bring a fresh, AI-native mindset to solving long-standing industry challenges, while building interactively with audit practitioners at the world’s largest firms.

• Be extremely customer centric. Understand customer needs, then define and ship zero-to-one features and enhance and scale one-to-n features.

• Shape the product roadmap: Work with engineering and product development teams to quickly define, ship, and deliver impact with new features.

• Partner with cross-functional teams including customer success, sales, and marketing to gather feedback, communicate product strategy, and drive the introduction and adoption of product features.

• This role is a hybrid role based in our San Francisco office.

Who You Are

• 7+ years experience in product management with deep emphasis on AI Agents.

• Experience building production agentic systems for complex workflows or domains.

• Exceptional written and verbal communication skills with a track record of cross-functional collaboration.

• Comfortable with ambiguity which comes with launching new products.

• Degree in a technical or related field, or equivalent professional experience.

• Experience as a Financial Audit Practitioner and/or building Financial Audit products for the CPA market is a plus.

More about Fieldguide

Fieldguide is a values-based company. Our values are:

• Fearless - Inspire & break down seemingly impossible walls.

• Fast - Launch fast with excellence, iterate to perfection.

• Lovable - Deliver happiness & 11 star experiences.

• Owners - Execute & run the business with ownership.

• Win-win - Create mutual value & earn trust for life.

• Inclusive - Scale the best ideas with inclusive teams.

Some of our benefits include

• Competitive compensation packages with meaningful ownership

• Flexible PTO

• 401k

• Wellness benefits, including a bundle of free therapy sessions

• Technology & Work from Home reimbursement

• Flexible work schedules

About Us

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of advisory, audit, and tax practitioners at the world’s largest CPA firms. Put simply, we build software for the people who enable trust between businesses.

We’re headquartered in San Francisco, CA and backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.

We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other’s growth.

As a growth stage startup employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.

About the Role

As a Lead / Principal Product Manager for Audit Agents, you will play a central role in building the industry’s leading agentic financial audit platform. You’ll work hand-in-hand with our engineers and our most strategic customers to design, ship, and continuously improve intelligent agents that transform how top audit firms operate.

What You’ll Do

• Build enterprise-grade AI agents that increase efficiency, quality, and practitioner experience across each stage of the audit lifecycle from planning and risk assessment to audit execution and reporting.

• In the role, you’ll bring a fresh, AI-native mindset to solving long-standing industry challenges, while building interactively with audit practitioners at the world’s largest firms.

• Be extremely customer centric. Understand customer needs, then define and ship zero-to-one features and enhance and scale one-to-n features.

• Shape the product roadmap: Work with engineering and product development teams to quickly define, ship, and deliver impact with new features.

• Partner with cross-functional teams including customer success, sales, and marketing to gather feedback, communicate product strategy, and drive the introduction and adoption of product features.

• This role is a hybrid role based in our San Francisco office.

Who You Are

• 7+ years experience in product management with deep emphasis on AI Agents.

• Experience building production agentic systems for complex workflows or domains.

• Exceptional written and verbal communication skills with a track record of cross-functional collaboration.

• Comfortable with ambiguity which comes with launching new products.

• Degree in a technical or related field, or equivalent professional experience.

• Experience as a Financial Audit Practitioner and/or building Financial Audit products for the CPA market is a plus.

More about Fieldguide

Fieldguide is a values-based company. Our values are:

• Fearless - Inspire & break down seemingly impossible walls.

• Fast - Launch fast with excellence, iterate to perfection.

• Lovable - Deliver happiness & 11 star experiences.

• Owners - Execute & run the business with ownership.

• Win-win - Create mutual value & earn trust for life.

• Inclusive - Scale the best ideas with inclusive teams.

Some of our benefits include

• Competitive compensation packages with meaningful ownership

• Flexible PTO

• 401k

• Wellness benefits, including a bundle of free therapy sessions

• Technology & Work from Home reimbursement

• Flexible work schedules

At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world’s most beloved companies, including Lululemon, The North...

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Who we areAquila, a group within Constellation Software Inc.

At Meta, we’re shaping innovative experiences in service of giving people the power to build community and bring the world closer together. Our multidisciplinary product teams are creating new ways...

At Meta, we’re shaping innovative experiences in service of giving people the power to build community and bring the world closer together. Our multidisciplinary product teams are creating new ways...

CaptivateIQ’s Professional Services team builds the highest-impact implementations for our most strategic and complex customers. We are looking for a highly skilled Professional Services Architect who brings deep technical expertise, strong consultative instincts, and the ability to turn sophisticated compensation plans into scalable, high-performance solutions.

This is one of the most senior individual-contributor roles on our team. You will be the principal architect responsible for the end-to-end design and modeling of complex compensation structures—often for hundreds or thousands of end users. You’ll serve as the technical expert in the room with customer stakeholders, navigate ambiguity with confidence, and set the standard for modeling quality, solution hygiene, and delivery excellence across Professional Services.

You will also be a key partner to Engineering and Product, influencing roadmap priorities and surfacing patterns from complex implementations that directly shape how CaptivateIQ evolves.

If you love solving intricate modeling challenges, advising customers through high-stakes decisions, and raising the bar for complex SaaS delivery, this is the role for you.

What You’ll Do

Architecture & Solution Design

• Lead end-to-end delivery for complex, enterprise implementations (discovery through launch).

• Architect scalable, high-performance compensation models with strong data hygiene and long-term maintainability.

• Translate complex plan designs into structured, repeatable system configurations and patterns.

Technical Leadership & Escalation Ownership

• Act as the senior technical escalation point for internal teams and partners.

• Diagnose issues quickly, drive root-cause resolution, and strengthen reusable modeling patterns.

• Set quality standards by contributing templates, QA checklists, and model best practices.

Consultative Customer & Stakeholder Engagement

• Serve as the technical SME with Finance, Sales Ops, RevOps, and cross-functional customer teams.

• Guide customers through trade-offs, edge cases, and best practices in compensation architecture.

• Communicate complex technical topics clearly to both technical and non-technical audiences.

Cross-Functional Partnership & Product Influence

• Partner with Product and Engineering to surface patterns, influence roadmap priorities, and resolve platform gaps.

• Collaborate with Sales, CS, and Support to ensure smooth handoffs and consistent customer outcomes.

Scaling Standards Across Professional Services

• Elevate PS delivery by shaping modeling frameworks, reusable components, and implementation standards.

• Mentor and guide consultants (informally) to uplift technical and consultative excellence across the team.

Requirements

• 6+ years of total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform.

• Expert-level Excel modeling for large, complex datasets; strong intuition for data structures, calculations, and model hygiene.

• Proven experience leading SaaS implementations in a Professional Services, Solutions Architecture, or Technical Consulting role.

• Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs.

• Deep understanding of implementation best practices, solution architecture, and the full project lifecycle.

• Highly analytical, detail-oriented, curious, and customer-obsessed; thrives in fast-paced, ambiguous environments and manages deadlines with discipline.

• Openness to AI-driven tooling and automation that can improve modeling efficiency or data workflows.

Nice to Have

• Experience with CaptivateIQ or other ICM/SPM platforms (SAP Commissions, Xactly Incent, Varicent, Anaplan).

• Familiarity with CRM/ERP/subscription systems (Salesforce, NetSuite, Zuora).

• Exposure to SQL or Python for structuring, organizing, and validating data (no heavy coding required).

• Background in financial operations, FP&A, accounting, system implementation, solutions architecture/engineering, or technology consulting.

$150,000 - $190,000 a year

The compensation offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. The OTE salary range for this role is $150,000 – $190,000. Compensation for candidates hired in Canada will be provided in Canadian dollars and may differ from the ranges listed above due to currency conversion. Our OTE salary is just one component of CaptivateIQ’s competitive total rewards package, which also includes equity, comprehensive health benefits, and other perks and benefits.

CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Anika Systems is seeking a ServiceNow Practice Lead to drive the growth, strategy, and delivery excellence of our ServiceNow and AI-enabled transformation portfolio. This leader will be responsible for building and scaling a high-performing practice, leading complex client engagements, and shaping innovative ServiceNow solutions, particularly those leveraging AI, automation, and next-generation architectures.

This role blends practice leadership, client delivery, solution innovation, and business development, with a strong focus on delivering measurable outcomes for federal and clients.

This position is partially remote but will require regular client meetings in the DC Metro area.  The candidate must be local to the DC Metro area.

Must be a U.S. Citizen with the ability to obtain and maintain a government suitability clearance.

Key Responsibilities

Practice Leadership & Growth

• Build, lead, and scale Anika Systems’ ServiceNow practice, including offerings, accelerators, and go-to-market strategies
• Define and execute the vision for ServiceNow-enabled digital transformation, including AI-driven service management
• Establish delivery standards, methodologies, and governance models to ensure consistent, high-quality outcomes
• Recruit, mentor, and develop a high-performing team of architects, developers, and consultants
• Foster a culture of innovation, collaboration, and continuous improvement

Client Engagement & Delivery

• Serve as a trusted advisor to senior client executives, leading strategic conversations around ServiceNow transformation and AI adoption
• Oversee end-to-end delivery of complex ServiceNow programs, ensuring alignment with client objectives, timelines, and budgets
• Act as executive sponsor or engagement lead across multiple concurrent engagements (typically 2–3 programs)
• Ensure excellence across all delivery phases, including strategy, design, development, testing, and deployment
• Manage program risks, issues, and dependencies while maintaining strong quality and compliance standards

Business Development & Sales

• Lead and support business development efforts, including opportunity shaping, proposal development, and client presentations
• Partner with leadership to expand Anika Systems’ ServiceNow footprint across federal and commercial markets
• Develop compelling business cases, solution architectures, and transformation roadmaps
• Contribute to pipeline growth through strategic account planning and relationship expansion

ServiceNow & AI Solution Leadership

• Lead the design and delivery of ServiceNow-enabled transformations across enterprise service management functions (ITSM, CSM, HRSD, and beyond)
• Provide industry-leading expertise in ServiceNow AI capabilities, including NOW Assist, agentic AI, and AI Control Tower
• Architect and implement advanced AI solutions, including:
  • Multi-LLM architectures
  • Retrieval-Augmented Generation (RAG) frameworks
  • Prompt engineering strategies
  • Agentic workflows and multi-agent systems
• Guide the development of scalable data pipelines and AI-driven automation solutions
• Translate business needs into integrated solutions across people, process, and technology

Advisory & Transformation Strategy

• Assess client service management maturity across people, process, and technology dimensions
• Lead process design workshops and requirements sessions with business and technical stakeholders
• Develop strategic roadmaps, operating models, and transformation plans
• Provide actionable recommendations aligned to industry best practices and emerging trends

Required Qualifications

• Bachelor’s degree required; Master’s degree preferred
• 8–12+ years of experience in ServiceNow or enterprise platform implementations
• 3–5+ years of experience leading large-scale ServiceNow programs or practices
• Hands-on experience with ServiceNow AI solutions, including NOW Assist, Agentic AI, or AI Control Tower
• Experience implementing and scaling ServiceNow across multiple modules (e.g., ITSM, HRSD, CSM)
• Proven experience leading cross-functional teams (10+ resources)
• Strong program and project management expertise across Agile methodologies
• Demonstrated success in business development, proposal writing, and client presentations
• Strong executive communication and stakeholder management skills
• Experience designing enterprise architectures and aligning business and technical capabilities
• ServiceNow Certified Master Architect (CMA) – required

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA)
• Prior federal consulting experience at the Senior Manager, Director, or Practice Lead level
• Experience supporting federal government clients and navigating compliance frameworks
• Expertise in AI/ML architecture, data engineering, and automation platforms

About Us

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.

Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.

Temporal is growing and we are looking for those who share our values, challenge ‘standard’ thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we’d love to hear from you!

Overview

Temporal Cloud is Temporal’s managed SaaS product, used by customers to run workloads with varying requirements for throughput, latency, resilience, isolation, data residency, and cost. Namespaces are the primary unit of isolation within Temporal Cloud.

In this role you’ll own the Cloud Namespace product surface end-to-end: ensuring customers can provision, configure, operate, and evolve Namespaces safely and effectively over time. You’ll partner with engineering teams to deliver customer-facing capabilities and shape internal operational systems for namespace placement, provisioning, capacity management, and more.

What You’ll Do

• Own the full Cloud Namespace lifecycle for an operator using Temporal Cloud: understanding workload needs, provisioning and management flows, defining the right configuration defaults and policies, updates-in-place, and safe deletion.
• Define and evolve differentiated Namespace offerings (e.g., higher/lower SLA, latency, durability, residency, and cost options) that are easy for customers to understand and trust.
• Own throughput and capacity management for Namespaces (e.g., autoscaling, TRUs, reserved vs. elastic capacity, scheduling, visibility, limits, and quotas).
• Drive operational policy and features (Namespace placement in deployment rings, replication, scaling) to deliver highly performant, reliable, and cost-effective service at massive multi-tenant scale.
• Define and own Namespace SLOs and SLAs, including instrumentation and customer-facing communication of performance and reliability expectations.
• Own the Namespace APIs & configuration used by customer automation, the Temporal Cloud UI, and other products and services.

What You’ll Bring

• Product leadership experience shipping and operating platform/infrastructure products, especially where reliability, performance, and cost tradeoffs matter.
• Strong systems thinking: ability to translate workload needs into tiering, pricing, policy, quotas/limits, and defaults that scale across many customers.
• Comfort partnering closely with engineering on technical topics like autoscaling, capacity planning, rolling deployment and placement logic, and resilience patterns—even if you’re not writing production code.
• Experience defining and managing SLOs/SLAs and using metrics to drive product decisions and prioritization.
• Ability to build alignment across stakeholders (Engineering, Cloud Ops/SRE, Support, Sales, Solutions, Security) and make clear, durable decisions in ambiguous environments.
• Clear written and verbal communication, including the ability to produce crisp PRDs, decision docs, and customer-facing explanations.

Nice to Haves

• Experience with multi-tenant systems, workload isolation, and “noisy neighbor” mitigation.
• Familiarity with API product design for long-lived resource lifecycle operations and safe evolution over time.
• Background working on placement, routing, data residency, or geo-distributed reliability problems.
• Experience building pricing/packaging inputs for tiered services in partnership with Finance/GTM.

Compensation

• The estimated salary range for this role is $185,000 - $260,000, based on experience and location.
• Additionally, this role is eligible to participate in Temporal’s equity plan.

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.

U.S. Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com.  Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

We are not working with external recruitment agencies, thanks.

NorthStar, a division of Harris; is seeking a Director of Product who will lead the Product organization within R&D.

Real Voices. Superior Advertising. Thriving Media.

CivicScience is seeking a Director, Product Strategy to establish a clear and disciplined product approach, improve prioritization and roadmap alignment, and strengthen our competitive positioning through market-informed decisions. This role is ideal for an experienced product professional who has established clear and disciplined product strategy while creating organizational clarity around product portfolio and future direction. Our preferred candidate will help us proactively anticipate customer and market needs (rather than reacting to them) and align our teams around what we build, why it matters, and who we’re building for.

Key Responsibilities

Product Strategy & Portfolio

• Develop and drive CivicScience product strategy and long-term product roadmap
• Define and evolve our product portfolio, establishing criteria for what defines products vs. services vs. customized solutions
• Create frameworks to evaluate and prioritize new product opportunities
• Ensure product investments align with customer demand, market trends, and business priorities

Market & Competitive Intelligence

• Evaluate the competitive landscape and conduct ongoing market benchmarking
• Identify industry trends, emerging technologies, and evolving customer expectations
• Make strategic recommendations on where the market is headed
• Position CivicScience products for future growth
• Assess opportunities to leverage AI and other emerging technologies that impact offerings

Strategic Business Partnership

• Collaborate across business units to identify new market opportunities, eliminate product gaps, and address recurring customer needs
• Support customer and partner conversations by clearly articulating product vision and long-term direction

Product Planning

• Bring structure and discipline to product planning, prioritization, and roadmap development
• Identify necessary cross-functional teammates to collaborate on strategic product initiatives and special projects
• Lead the product planning process from concept through execution

Customer Experience & Product Definition

• Translate complex business and customer needs into clear, concise product requirements and user workflows that enable intuitive customer experiences
• Develop clear product positioning and messaging that strengthens market presence

Communication & Leadership

• Communicate product strategy clearly an concisely to executives and cross-functional teams
• Influence decision-making across departments through data-driven insights and thoughtful recommendations
• Foster a disciplined product culture, focused on long-term value creation

Qualifications

• 10+ years of experience in product strategy, product management, management consulting, or related strategic leadership role(s)
• Demonstrated success developing product strategy and bringing new products and/or portfolios to market
• Strong understanding of data, advertising, competitive analysis, and product positioning
• Experience creating strategic product roadmaps and investment frameworks
• Knowledge of commercial application of AI and other emerging technologies
• Exceptional analytical, communication, and stakeholder management skills
• Established industry network
• Proven ability to influence cross-functional teams without direct managerial authority
• Bachelor’s degree (required); MBA (preferred)

Benefits & Expectations

Join a company that values innovation and creativity, works with cutting-edge technology to influence major business decisions, and makes a real-world impact. Benefits include:

• Company paid medical, dental, and vision premiums for you and your legal dependents
• Company paid life insurance plus short- & long-term disability coverage
• Flexible spending accounts for medical and dependent care
• Employee assistance programs
• Unlimited PTO
• 401(k)
• Travel and educational opportunities

This is a remote (work from home) role with preference for candidates in the Eastern Time Zone.

Working at CivicScience

CivicScience has a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members. Our specialized business units collaborate to fuel CivicScience’s goals and objectives.

We’ve been recognized for our work in the Inc. 5000, Pittsburgh Top Workplaces 2022, Pittsburgh Business Times Fast 50, GRIT Top 50 Innovative Supplier, Pittsburgh Technology Council’s Tech 50 (winner), and Mental Health America’s Bell Seal program (Platinum winner, 2026; Gold winner, 2025 & 2024).

More about CivicScience

CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones.

Our clients use CivicScience’s unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes. Join the conversation.

About CookUnity:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

The Role

We’re looking for a Staff Product Manager, Personalization & AI to lead the product vision, strategy, and execution of two interconnected pillars: our next-gen personalization systems (menu ranking, recommendations, search, predictive preferences, and adaptive UI) and a new customer-facing AI experience powered by LLMs.

This role will own both the personalization engine across the entire eater journey and the 0→1 build of a customer-facing AI experience—and will work cross-functionally with ML, LLM engineering, frontend and backend engineering, data science, design, and our culinary teams to build a highly adaptive, intelligent food experience.

You’ll go deep into understanding eater behaviors, intent signals, and food preferences, and translate them into a scalable roadmap across both personalization and conversational AI that meaningfully lifts retention, conversion, and LTV. Our users make hundreds of micro-decisions every week; the goal is to simplify all of them—whether through intelligent ranking or a natural-language experience.

What You’ll Do

Define & Drive Product Strategy

• Own the end-to-end personalization roadmap including recommendations, ranking algorithms, adaptive feed, intent modeling, and predictive food preferences.
• Build a unified personalization strategy that spans discovery, ordering, search, and post-order experiences.
• Translate customer insights and behavioral data into frameworks for “personalized ordering journeys” across weekly menus.

Ship High-Impact Personalization Features

• Partner with Engineering and ML to design, build, and iterate on models that personalize menus, recommendations, and content surfaces.
• Launch new ML-powered features—e.g., personalized ranking, contextual suggestion surfaces, food-intent clustering, dietary preference modeling, and personalization-aware UX.
• Drive experimentation, A/B testing, and offline/online model evaluation frameworks to measure lift rigorously.

Build the Customer-Facing AI Experience (0→1)

• Own the 0→1 product vision and roadmap for a customer-facing conversational AI experience—from problem definition and early MVP through launch and iteration.
• Define use cases, conversation flows, and success criteria, balancing eater needs with technical feasibility and business goals.
• Partner closely with LLM engineering to evaluate models, define grounding strategies, and drive prompt/context architecture decisions from a product lens.
• Own the full frontend product surface for the AI experience end-to-end, from UX vision through shipped features.
• Establish evaluation frameworks for LLM product quality—including relevance, hallucination rate, tone, and task completion—and iterate based on real user feedback.

Deeply Understand Customer Behavior

• Develop a sophisticated understanding of eater behavior patterns, including early-week ordering signals, cuisine preferences, dietary constraints, and long-term engagement drivers.
• Work closely with Data Science to identify behavioral segments, affinity clusters, and downstream retention impacts.

Cross-Functional Leadership

• Own the end-to-end frontend product surface for the customer-facing AI experience, partnering closely with Design and Engineering from concept through launch.
• Collaborate on personalization-related frontend surfaces (adaptive homepage, personalized filters, recommendation UI)—contributing product direction while partnering with other PMs and Design who share ownership.
• Work with Chefs and Culinary to incorporate menu diversity, cuisine metadata, and ingredient-level signals into both personalized and AI-assisted experiences.
• Collaborate with Growth, CRM, and Marketplace teams to personalize acquisition, onboarding, and reactivation journeys.

Drive Measurable Business Impact

• Improve core funnel metrics (CVR, add-to-cart rate, search success rate).
• Lift order retention, order frequency, and net AOV for all eater segments.
• Increase long-term revenue and reduce decision friction for customers navigating a large menu.

You Are

• Experienced in ML-powered product development, ranking algorithms, recommendations systems, or personalization platforms.
• Excited about building 0→1 conversational AI products and comfortable navigating the ambiguity of LLM-powered experiences.
• Technically grounded in how LLMs work—prompting, RAG, evaluation, guardrails—and able to partner fluently with LLM engineers.
• Analytical, systems-oriented, and comfortable with experimentation frameworks, model evaluation, and user behavior analytics.
• A strong frontend product thinker who can own customer-facing UX and translate backend AI capabilities into intuitive, delightful user experiences.
• Skilled at simplifying complex technical problems into user-centric solutions.
• Excited by the challenge of turning a large, dynamic food catalog into a highly personalized weekly experience.
• Collaborative, decisive, and able to partner tightly with Engineering, ML, Design, and cross-functional product groups.
• Customer-obsessed and eager to understand why users choose the meals they do—and how to anticipate their next choice.

Qualifications

• 7+ years of product management experience, including at least 4+ years working on personalization, search, recommendations, ML/AI products, or similar domains.
• Experience with LLM-powered products, conversational AI, or chatbot development—hands-on 0→1 experience a strong plus.
• Strong analytical and technical intuition; can work closely with ML/infra teams and reason about relevance, ranking, and experimentation approaches.
• Proven ability to drive complex products from concept to launch in fast-paced environments.
• Experience with A/B testing platforms, online metrics, offline model evaluation, and data-driven decision making.
• Demonstrated ability to own customer-facing frontend product surfaces end-to-end, from UX vision through launch.
• Strong user experience instincts with a track record of collaborating closely with design.
• Excellent communication skills and ability to influence stakeholders at all levels.

Why Join Us

• Build the core engine behind the future of personalized and AI-powered food experiences.
• Own a deeply impactful part of the product that directly influences customer happiness and long-term retention.
• Collaborate with a world-class team of engineers, data scientists, designers, and chefs.
• Work in a fast-growing, chef-driven marketplace experiencing rapid expansion across the U.S. and Canada.
• Competitive compensation, equity package, and benefits.

Benefits

🩺  Health Insurance coverage

🌅 401k Plan

⛱ Unlimited PTO

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.

🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle

👩🏾‍🏫 Personalized Spanish coach

🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$150,000—$180,000 USD

If you’re interested in this role, please submit your application, and if we think you might be a fit, we’ll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

A quick note for all candidates

We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:

• Apply only through our official channels.All open roles are listed on our official careers page: careers.cookunity.com
• Our recruiters are real people — and easy to verify.You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page.
• We only communicate through official CookUnity channels.That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.
• We’ll never ask for payment or personal financial details.If anyone does, please don’t share any information and let us know right away.

If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.

Description

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale.

Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. As a publicly listed company, Toku continues to scale its presence and impact across international markets.

As our Product Operations & Strategy Lead, you will build the operational and analytical foundations that help Product make smarter, faster and more commercially informed decisions. Working closely with the Head of Product, Engineering and cross-functional stakeholders, you’ll establish product measurement, pricing models, strategic planning rhythms and operational processes that connect product strategy to measurable business outcomes. This is a high-impact individual contributor role with significant influence over product investment, roadmap prioritisation and commercial decision-making. You will thrive in this role if you enjoy combining analytical thinking, commercial acumen and operational excellence to solve complex product challenges.

Requirements

What you will be doing

• Product Measurement & Instrumentation: Build Toku’s product measurement capability from the ground up by defining meaningful product metrics across adoption, usage, quality, latency, unit cost and margin, ensuring every major product initiative has measurable success criteria.

• Analytics & Data Quality: Partner closely with Engineering and data teams to define instrumentation requirements, event tracking, metric definitions and data quality standards that create trusted, automated product reporting.

• Pricing & Commercial Strategy: Develop and maintain the analytical models that support pricing, packaging and commercial decision-making, including usage-based billing logic, AI and connectivity services, unit economics, rate simulations, margin analysis and ongoing pricing calibration.

• Product Strategy & Prioritisation: Establish a pragmatic goal-setting framework that translates product strategy into measurable objectives, supporting roadmap prioritisation through impact modelling, investment analysis and evidence-based decision making.

• Operational Excellence: Build and continuously improve the operating rhythms that enable Product to scale effectively, including intake and prioritisation processes, release readiness, launch coordination, documentation standards and efficient collaboration across distributed teams.

• Cross-functional Collaboration: Work closely with Product, Engineering, Finance and executive stakeholders, providing analytical insight and commercial recommendations that influence pricing, investment and roadmap decisions while recognising that final commercial approval sits with executive leadership.

• Continuous Improvement: Champion a data-driven culture where product decisions are supported by measurable evidence, helping the organisation focus on the metrics that genuinely influence outcomes rather than reporting for its own sake.

• Ownership: Establish Product Operations as a strategic capability within Toku, creating scalable frameworks that allow Product Managers to spend more time on customer discovery and product delivery.

We’d love to hear from you if you have

• Product Operations Experience: 6+ years of experience in Product Operations, Strategy & Operations, Product Analytics or commercially focused Product Management within a B2B SaaS environment. Experience building a new function or capability from scratch would be highly advantageous.

• Analytical Skills: Strong quantitative and analytical capability, with hands-on experience using SQL, modern Business Intelligence (BI) tools and advanced spreadsheet modelling to develop robust pricing, forecasting and unit economics models.

• Commercial Modelling: Experience building pricing, packaging and commercial models, particularly for usage-based or hybrid pricing models (per-seat plus consumption). Experience within communications platforms, infrastructure software or AI products would be a strong advantage.

• Product Analytics: Practical experience defining meaningful product metrics, establishing product instrumentation and translating data into actionable business recommendations.

• Technical Understanding: Sufficient technical depth to collaborate effectively with Engineering teams on instrumentation, event tracking, data pipelines, metric definitions and data quality.

• Strategic Thinking: Strong commercial judgement with the ability to evaluate investment opportunities, prioritise competing initiatives and support strategic decision-making through evidence and financial modelling.

• Product Operations: Experience designing lightweight operational processes that improve delivery, launch readiness, documentation and cross-functional collaboration without creating unnecessary overhead.

• Communication: Excellent written and verbal communication skills, with confidence presenting recommendations, influencing senior stakeholders and working effectively across distributed, cross-functional teams.

• Independence: Comfortable working autonomously in a scaling organisation, managing ambiguity and handling commercially sensitive information with professionalism and discretion.

• Location: This role can be based in The Netherlands – Hybrid work model, or in wider Europe – remote.

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.

About CookUnity:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

The Role

We’re looking for a Staff Product Manager, Personalization & AI to lead the product vision, strategy, and execution of two interconnected pillars: our next-gen personalization systems (menu ranking, recommendations, search, predictive preferences, and adaptive UI) and a new customer-facing AI experience powered by LLMs.

This role will own both the personalization engine across the entire eater journey and the 0→1 build of a customer-facing AI experience—and will work cross-functionally with ML, LLM engineering, frontend and backend engineering, data science, design, and our culinary teams to build a highly adaptive, intelligent food experience.

You’ll go deep into understanding eater behaviors, intent signals, and food preferences, and translate them into a scalable roadmap across both personalization and conversational AI that meaningfully lifts retention, conversion, and LTV. Our users make hundreds of micro-decisions every week; the goal is to simplify all of them—whether through intelligent ranking or a natural-language experience.

What You’ll Do

Define & Drive Product Strategy

• Own the end-to-end personalization roadmap including recommendations, ranking algorithms, adaptive feed, intent modeling, and predictive food preferences.
• Build a unified personalization strategy that spans discovery, ordering, search, and post-order experiences.
• Translate customer insights and behavioral data into frameworks for “personalized ordering journeys” across weekly menus.

Ship High-Impact Personalization Features

• Partner with Engineering and ML to design, build, and iterate on models that personalize menus, recommendations, and content surfaces.
• Launch new ML-powered features—e.g., personalized ranking, contextual suggestion surfaces, food-intent clustering, dietary preference modeling, and personalization-aware UX.
• Drive experimentation, A/B testing, and offline/online model evaluation frameworks to measure lift rigorously.

Build the Customer-Facing AI Experience (0→1)

• Own the 0→1 product vision and roadmap for a customer-facing conversational AI experience—from problem definition and early MVP through launch and iteration.
• Define use cases, conversation flows, and success criteria, balancing eater needs with technical feasibility and business goals.
• Partner closely with LLM engineering to evaluate models, define grounding strategies, and drive prompt/context architecture decisions from a product lens.
• Own the full frontend product surface for the AI experience end-to-end, from UX vision through shipped features.
• Establish evaluation frameworks for LLM product quality—including relevance, hallucination rate, tone, and task completion—and iterate based on real user feedback.

Deeply Understand Customer Behavior

• Develop a sophisticated understanding of eater behavior patterns, including early-week ordering signals, cuisine preferences, dietary constraints, and long-term engagement drivers.
• Work closely with Data Science to identify behavioral segments, affinity clusters, and downstream retention impacts.

Cross-Functional Leadership

• Own the end-to-end frontend product surface for the customer-facing AI experience, partnering closely with Design and Engineering from concept through launch.
• Collaborate on personalization-related frontend surfaces (adaptive homepage, personalized filters, recommendation UI)—contributing product direction while partnering with other PMs and Design who share ownership.
• Work with Chefs and Culinary to incorporate menu diversity, cuisine metadata, and ingredient-level signals into both personalized and AI-assisted experiences.
• Collaborate with Growth, CRM, and Marketplace teams to personalize acquisition, onboarding, and reactivation journeys.

Drive Measurable Business Impact

• Improve core funnel metrics (CVR, add-to-cart rate, search success rate).
• Lift order retention, order frequency, and net AOV for all eater segments.
• Increase long-term revenue and reduce decision friction for customers navigating a large menu.

You Are

• Experienced in ML-powered product development, ranking algorithms, recommendations systems, or personalization platforms.
• Excited about building 0→1 conversational AI products and comfortable navigating the ambiguity of LLM-powered experiences.
• Technically grounded in how LLMs work—prompting, RAG, evaluation, guardrails—and able to partner fluently with LLM engineers.
• Analytical, systems-oriented, and comfortable with experimentation frameworks, model evaluation, and user behavior analytics.
• A strong frontend product thinker who can own customer-facing UX and translate backend AI capabilities into intuitive, delightful user experiences.
• Skilled at simplifying complex technical problems into user-centric solutions.
• Excited by the challenge of turning a large, dynamic food catalog into a highly personalized weekly experience.
• Collaborative, decisive, and able to partner tightly with Engineering, ML, Design, and cross-functional product groups.
• Customer-obsessed and eager to understand why users choose the meals they do—and how to anticipate their next choice.

Qualifications

• 7+ years of product management experience, including at least 4+ years working on personalization, search, recommendations, ML/AI products, or similar domains.
• Experience with LLM-powered products, conversational AI, or chatbot development—hands-on 0→1 experience a strong plus.
• Strong analytical and technical intuition; can work closely with ML/infra teams and reason about relevance, ranking, and experimentation approaches.
• Proven ability to drive complex products from concept to launch in fast-paced environments.
• Experience with A/B testing platforms, online metrics, offline model evaluation, and data-driven decision making.
• Demonstrated ability to own customer-facing frontend product surfaces end-to-end, from UX vision through launch.
• Strong user experience instincts with a track record of collaborating closely with design.
• Excellent communication skills and ability to influence stakeholders at all levels.

Why Join Us

• Build the core engine behind the future of personalized and AI-powered food experiences.
• Own a deeply impactful part of the product that directly influences customer happiness and long-term retention.
• Collaborate with a world-class team of engineers, data scientists, designers, and chefs.
• Work in a fast-growing, chef-driven marketplace experiencing rapid expansion across the U.S. and Canada.
• Competitive compensation, equity package, and benefits.

Benefits

🩺  Health Insurance coverage

🌅 401k Plan

⛱ Unlimited PTO

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.

🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle

👩🏾‍🏫 Personalized Spanish coach

🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$150,000—$180,000 USD

If you’re interested in this role, please submit your application, and if we think you might be a fit, we’ll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

A quick note for all candidates

We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:

• Apply only through our official channels.All open roles are listed on our official careers page: careers.cookunity.com
• Our recruiters are real people — and easy to verify.You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page.
• We only communicate through official CookUnity channels.That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.
• We’ll never ask for payment or personal financial details.If anyone does, please don’t share any information and let us know right away.

If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.

Description

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale.

Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. As a publicly listed company, Toku continues to scale its presence and impact across international markets.

As our Product Operations & Strategy Lead, you will build the operational and analytical foundations that help Product make smarter, faster and more commercially informed decisions. Working closely with the Head of Product, Engineering and cross-functional stakeholders, you’ll establish product measurement, pricing models, strategic planning rhythms and operational processes that connect product strategy to measurable business outcomes. This is a high-impact individual contributor role with significant influence over product investment, roadmap prioritisation and commercial decision-making. You will thrive in this role if you enjoy combining analytical thinking, commercial acumen and operational excellence to solve complex product challenges.

Requirements

What you will be doing

• Product Measurement & Instrumentation: Build Toku’s product measurement capability from the ground up by defining meaningful product metrics across adoption, usage, quality, latency, unit cost and margin, ensuring every major product initiative has measurable success criteria.

• Analytics & Data Quality: Partner closely with Engineering and data teams to define instrumentation requirements, event tracking, metric definitions and data quality standards that create trusted, automated product reporting.

• Pricing & Commercial Strategy: Develop and maintain the analytical models that support pricing, packaging and commercial decision-making, including usage-based billing logic, AI and connectivity services, unit economics, rate simulations, margin analysis and ongoing pricing calibration.

• Product Strategy & Prioritisation: Establish a pragmatic goal-setting framework that translates product strategy into measurable objectives, supporting roadmap prioritisation through impact modelling, investment analysis and evidence-based decision making.

• Operational Excellence: Build and continuously improve the operating rhythms that enable Product to scale effectively, including intake and prioritisation processes, release readiness, launch coordination, documentation standards and efficient collaboration across distributed teams.

• Cross-functional Collaboration: Work closely with Product, Engineering, Finance and executive stakeholders, providing analytical insight and commercial recommendations that influence pricing, investment and roadmap decisions while recognising that final commercial approval sits with executive leadership.

• Continuous Improvement: Champion a data-driven culture where product decisions are supported by measurable evidence, helping the organisation focus on the metrics that genuinely influence outcomes rather than reporting for its own sake.

• Ownership: Establish Product Operations as a strategic capability within Toku, creating scalable frameworks that allow Product Managers to spend more time on customer discovery and product delivery.

We’d love to hear from you if you have

• Product Operations Experience: 6+ years of experience in Product Operations, Strategy & Operations, Product Analytics or commercially focused Product Management within a B2B SaaS environment. Experience building a new function or capability from scratch would be highly advantageous.

• Analytical Skills: Strong quantitative and analytical capability, with hands-on experience using SQL, modern Business Intelligence (BI) tools and advanced spreadsheet modelling to develop robust pricing, forecasting and unit economics models.

• Commercial Modelling: Experience building pricing, packaging and commercial models, particularly for usage-based or hybrid pricing models (per-seat plus consumption). Experience within communications platforms, infrastructure software or AI products would be a strong advantage.

• Product Analytics: Practical experience defining meaningful product metrics, establishing product instrumentation and translating data into actionable business recommendations.

• Technical Understanding: Sufficient technical depth to collaborate effectively with Engineering teams on instrumentation, event tracking, data pipelines, metric definitions and data quality.

• Strategic Thinking: Strong commercial judgement with the ability to evaluate investment opportunities, prioritise competing initiatives and support strategic decision-making through evidence and financial modelling.

• Product Operations: Experience designing lightweight operational processes that improve delivery, launch readiness, documentation and cross-functional collaboration without creating unnecessary overhead.

• Communication: Excellent written and verbal communication skills, with confidence presenting recommendations, influencing senior stakeholders and working effectively across distributed, cross-functional teams.

• Independence: Comfortable working autonomously in a scaling organisation, managing ambiguity and handling commercially sensitive information with professionalism and discretion.

• Location: This role can be based in The Netherlands – Hybrid work model, or in wider Europe – remote.

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.