Lead and coach a customer support team, manage performance metrics, conduct 1:1 development sessions, and drive operational excellence across support operations.

Leads and coaches a customer support team, manages performance metrics, develops representatives, and ensures operational excellence in a SaaS environment.

Manages customer accounts for rugby and football teams, driving retention and expansion through product engagement, education, and identifying upsell opportunities.

Senior customer success manager serves as primary strategic advisor and account leader for enterprise MongoDB customers, ensuring health and revenue realization while collaborating across internal teams.

Senior Customer Success Manager leads strategic relationships with enterprise customers, ensures their health and revenue outcomes, and coordinates cross-functional teams to drive customer success.

Customer Success Manager owns a portfolio of accounts, drives product adoption and retention, manages client relationships, and identifies upsell opportunities for a GRC platform.

Customer Success Manager partners with customers to achieve business goals, drive retention and expansion, and deliver strategic guidance on contact center optimization.

Manages a portfolio of client accounts, drives product adoption and retention, conducts strategic reviews, and coordinates with internal teams to ensure customer success and satisfaction.

Customer Success Manager partners with customers to define and achieve business goals, drives retention and expansion, and optimizes their contact center performance.

Manages a portfolio of commercial SaaS customers to drive adoption, retention, and renewal readiness through data-driven engagement strategies and digital channels.

Manages assigned customer accounts in a SaaS environment, driving adoption and retention through digital engagement, data analysis, and strategic relationship management.

Manages relationships with enterprise customers, drives product adoption and retention, conducts business reviews, and identifies expansion opportunities post-sale.

Leads a team of Customer Success Managers to drive customer retention, adoption, and lifetime value for field service software customers.

Provides IT technical support to customers and internal teams via ServiceNow ticketing system, resolving first-level issues and escalating complex problems to maintain system reliability.

Lead and manage a team of Customer Success Managers, driving customer retention, renewal strategies, and cross-functional alignment for field service software customers.

Resolves IT-related support tickets, assists customers and internal teams with technical issues, and escalates complex problems through ServiceNow ITSM tooling.

Handles customer inquiries and provides support to LiveScore Group customers via multiple channels while maintaining high service standards.

Provides technical support and system administration for housing management software, troubleshoots customer issues, and manages system reliability.

Handles customer service for subscription management, billing, technical support, and claims while ensuring customer satisfaction across multiple channels.

Handles customer service for mobility solutions including subscriptions, billing, technical support, and claim management across multiple languages.