Manages customer accounts for rugby and football teams, driving retention and expansion through product engagement, education, and identifying upsell opportunities.

Technical Account Manager who provides high-level technical support, manages software deployments, and serves as primary liaison for law enforcement agency clients.

Customer Success Manager owns a portfolio of accounts, drives product adoption and retention, manages client relationships, and identifies upsell opportunities for a GRC platform.

Customer Success Manager partners with customers to achieve business goals, drive retention and expansion, and deliver strategic guidance on contact center optimization.

Design and execute AI-powered digital customer success programs, write SQL queries for data analysis, and build automated engagement workflows to drive adoption and retention.

Manages a portfolio of client accounts, drives product adoption and retention, conducts strategic reviews, and coordinates with internal teams to ensure customer success and satisfaction.

Customer Success Manager partners with customers to define and achieve business goals, drives retention and expansion, and optimizes their contact center performance.

Design and execute AI-driven customer success programs, write SQL queries, and build automated engagement workflows to drive adoption and retention.

Serves as first point of contact for customers, resolving complex product issues and providing world-class support to a global user base.

Manages a portfolio of commercial SaaS customers to drive adoption, retention, and renewal readiness through data-driven engagement strategies and digital channels.

Manages a portfolio of public sector customer accounts, driving retention and satisfaction through onboarding, adoption support, and strategic stakeholder relationships.

Manages assigned customer accounts in a SaaS environment, driving adoption and retention through digital engagement, data analysis, and strategic relationship management.

Manages a portfolio of public sector customer accounts, drives retention and expansion, and serves as the primary day-to-day contact for customer relationships and product adoption.

Manages relationships with enterprise customers, drives product adoption and retention, conducts business reviews, and identifies expansion opportunities post-sale.

Manages key enterprise customer relationships, ensures successful product adoption and renewal, and serves as primary point of contact for complex B2B partnerships.

Manages key enterprise customer relationships, ensures adoption and utilization metrics, and drives renewal by serving as product expert and strategic partner.

Delivers AI-enabled customer support via chat, email, and phone while monitoring chatbot interactions, triaging tickets, and optimizing automation workflows for education clients.

Tier 2 technical support specialist diagnoses and resolves complex software issues, acts as liaison between customer experience and engineering teams, and maintains product documentation.

Enterprise Account Manager drives customer retention, expansion, and adoption of Replit's AI platform while serving as primary relationship owner for assigned accounts.

Tier 2 technical support specialist who diagnoses and resolves complex software issues, serves as a subject matter expert on the platform, and collaborates across product and engineering teams.